With LF’s focus on account management, the Fung Academy has spent the last few months working with LF leadership, academics and external experts to develop an account management course for our senior managers. The aim of this course is to build leaders’ toolkits of skills, capabilities and mindsets to facilitate themselves as trusted advisors for our customers.
Championed and sponsored by Sean Looram, Executive Director SCS6 and Valerie Lavion, Executive Director SCS2, the three-month pilot is currently being rolled out by the Fung Academy to senior leaders across all SCS2 and SCS6 teams and functions.
Valerie believes the value is in the course format. “teams already have unconscious knowledge and inherently know this skill,” she said, “the account management course provides the team with a structure and tools to ground their skills.”
Sean sees the course as a way to build teamwork and leadership, “people are good at what they do – this course is an opportunity to provide a framework to help teach their teams as well as set examples as leaders who can show their colleagues the importance of account management.”
Participants leave each course with tools and teaching plans to cascade their learning to colleagues and teams.
Covering topics such as developing customer empathy, building stronger relationships, managing difficult negotiations and spotting new opportunities, the program will soon be entering it’s third module.
Participants are also given the opportunity to solve real-life challenges, check diagnostics on selling styles and take part in leadership coaching labs.
Congratulations to our Account Management colleagues – we’re looking forward to hearing about your learning!
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